STARR KL

Deleting your account

Last updated: September 2026

You can delete your account yourself, from inside the app, in under a minute. You do not need to email anyone and there is no waiting period.

How to do it in the app

Open the STARR KL app and sign in.
Go to the Account tab.
Scroll to the bottom and tap Delete account.
You will be asked to confirm twice. Nothing is deleted until you tap the final Delete my account button.
The account is deleted straight away and the app returns you to the sign-in screen.

There is no cooling-off period and no undo. Once it is done, it is done.

What gets deleted

Deleting your account removes your member record and everything attached to it. In practice that means:

your name, phone number and stated gender, and your membership row itself
your sign-in credentials — the account can no longer be signed in to
your member number, tier and points balance, and every entry in your points history
your bookings, past and future, and the add-ons and guest passes on them
your rewards — vouchers you were issued, whether used, unused or expired, and any gifts you claimed
your door-entry records, meaning the log of your membership card being scanned at the door
the QR tokens your membership card generates
your notification settings, and the push token that let us send a notification to your phone — after deletion, the app can no longer notify you
anything else stored against your membership, such as which nights you marked as interesting

This is not a soft delete or a flag on a row. The account is removed, and every record that hangs off it is removed with it by the database itself.

Anything the app stored only on your own phone — such as the pick-up area you saved for the ride-home shortcut, which never left your device — goes when you delete the app.

What is not deleted, and why

The club's own business records

STARR is a nightclub, not only an app. Its accounting records of what was spent and paid on a given night, and its own records of entry, exist independently of your app account and are not part of what the app deletes. They are the club's records of its own trading, kept separately from your membership.

Records of other people

If someone else booked a table and you were on it, their booking is theirs and stays with them. Your seat on it goes with your account.

Crash reports

If the app crashed while you were using it, a diagnostic report may have been sent to our crash-reporting provider. Those reports carry no name, email, member number or any other detail that identifies you — see the Privacy Policy — so there is nothing in them to find and delete.

When the app will refuse

There are exactly three situations where the app will stop and tell you why. Each one exists so that a member cannot disappear in the middle of a night and leave a table or a bill that no longer adds up.

You have a table booked for tonight or a later night. The app says: "Cancel your upcoming booking under Reservations first, then delete your account." Cancel it on the Account tab, then delete.
You have accepted a seat on someone else's table for tonight or a later night. The app says: "You are on a table for an upcoming night. Leave it under Reservations first, then delete your account." Leave the table, then delete.
You have a share of a bill that is still open at the club. The app says: "There is an open bill with your share on it. Settle it with the club first." Once the club closes the bill, deletion works normally.

A cancelled booking does not block anything, and neither does a booking for a night that has already passed. "Tonight" means the club's night rather than the calendar day — a night that runs past midnight counts as the same night until 6 AM.

If none of the three applies to you, deletion simply works.

If you cannot sign in

Deleting from inside the app is the fastest route, but it needs you to sign in. If you have lost access to the email address on your membership, or the app is not working for you, write to us and we will delete the account for you.

Email: support@starrofficial.com

Send your request from the email address on your membership if you still can. If you cannot, tell us your name and your member number, or the phone number on your account, and roughly when you last visited the club — we need enough to be sure we are deleting the right person's account and not somebody else's. We may come back to you with one more question before we do it.

We will not ask you for a password, a card number, or a copy of your ID by email.

Deleting the app is not the same thing

Removing the app from your phone does not delete your account. Your membership, points and bookings stay as they are until you delete the account itself, either in the app or by writing to us.